Introducing Cart Tracking đź›’
Previously, when customers visited a Catlog store and added items to their cart, their identity and contact details remained unknown unless they made a purchase. This made it difficult for business owners to follow up with potential buyers, especially those who may have abandoned their carts.
Now, things have changed.
We’re happy to share our latest update which prompts customers to share their contact details when they add items to their cart.
This means business owners can now:
- Reach out directly: By sending a message to remind them of the abandoned cart or offer help if needed. A friendly reminder might be all they need to complete their purchase.
- Market more effectively: Reaching out will help business owners understand their customers better and they can take advantage of this to suggest other items and offer discounts.
- Improve customer experience: By immediately following up, businesses can interact better with their customers which can help boost sales and build customer loyalty.
How does this work?
When a customer adds a product to their cart on your Catlog store, they'll see a prompt asking for their name, phone number, and email (optional).
To view this information on your dashboard, go to “Orders”, then click on “Cart”. Here you’ll see a list of customers who have items pending in their cart, their location and the status of the order.
Just click on a customer's name to view the details of their cart.
Why It’s Important
This helps business owners turn potential customers into actual buyers by allowing them to engage with those interested in their products. It's a simple way to increase sales and improve customer experience.
We hope this new tool helps you increase sales and grow your business.
Happy selling!
