Introducing Custom Checkout Forms 💫

Miscommunication during checkout can lead to delays, incorrect orders, and frustrated customers. When businesses don’t collect the right details upfront—like delivery instructions, special requests, or product customizations—it often results in extra back-and-forth, last-minute changes, or even lost sales.

That’s why we’re introducing Custom Checkout Forms on Catlog to help businesses collect all the necessary details before checkout.

With custom checkout forms, businesses can prevent these issues by ensuring customers provide all necessary details before completing their purchase. This means fewer mistakes, faster order processing, and a smoother experience for both you and your customers. Instead of chasing details after a purchase, you’ll have everything you need as soon as the order comes in.

Why businesses need custom checkout forms

Businesses need custom checkout forms to:

1. Get the right information upfront: Do customers need to specify their preferred delivery time or provide exact measurements? A checkout form ensures you collect these details before the order is placed.
2. Reduce order mistakes: Missing details often lead to errors and delays. By collecting all the necessary information at checkout, you can avoid misunderstandings and ensure orders are processed correctly.
3. Save time on follow-up: Without a checkout form, you might have to contact customers after they’ve placed an order, which can cause delays and extra work. Custom checkout forms eliminate this step, making order processing smoother for you and your customers.
4. Improves customer experience: A simple, well-structured form makes checkout quick and hassle-free. Customers appreciate a smooth process that lets them provide details easily, without frustration.

How To Add A Custom Checkout Form on Catlog

To create a custom form for customers at checkout:

1. Log in to your dashboard: Start by logging into your Catlog account and accessing your dashboard.
2. Go to Store Settings: On your dashboard, go to store settings and go to Checkout Options.
3. Click on Custom Checkout Form –This is where you can add and customize form fields to collect additional details from customers.

Form Fields You Can Use

There are different field types on Catlog to help you collect the right information from customers at checkout :

• Text Input: Use this for short, freeform responses like specific instructions (e.g., “Will this be a custom order?”).
• Number Input: Ideal for collecting numerical details like phone numbers or measurements.
• Dropdown: A great option when customers need to choose from a list of predefined options (e.g., “Select a delivery time: Morning, Afternoon, Evening”).
• Radio Input: Use this when customers must pick only one option from multiple choices (e.g., “Would you like gift wrapping? Yes / No”).
• Text Area: Best for longer responses like additional delivery instructions, special requests, or order notes.

By customizing your checkout form with these fields, you can ensure that all necessary details are collected upfront, reducing errors and improving the overall experience for you and your customers.

We’re excited to see how custom checkout forms help you collect the right details and make ordering smoother for your customers. Try it out here.

If you have any questions or need help, don’t hesitate to reach out to us. Your feedback helps us make our services even better.

Happy selling! 🤗